Optimizing Provider Scheduling: How Community Health Centers are Driving Behavioral Health Operational Improvements

With nearly 20% of U.S. adults experiencing a mental health condition or needing mental health support each year, healthcare organizations face high demands to meet those needs.

To adequately support patients and ensure your communities are delivering the right care to the right patients at the right time, it’s important to develop operational workflows that optimize provider schedules, ensure full caseloads, and minimize no-shows. However, doing this critical work is not without its challenges.

In this live webinar, Cynthia McAfee, Director of Operations at Golden Valley Health Centers, and Julie Rayne, Behavioral Health Manager at Worcester County Health Department, join Iris Telehealth to discuss how they think about tackling this work. In this conversation, they'll share some of the key challenges they’ve faced in driving operational improvements across their organizations, insights into how they’ve worked to overcome those challenges, and what their plans are to continue to improve their workflows and meet patient needs.

What you'll hear

• The challenges and opportunities of provider schedule optimization and creating long-term sustainable workflows that work for your providers, your patients, and your organization.
• The benefits of leveraging virtual care and strategic partnerships to support this work.
• Key insights and best practices that have driven operational improvements.
• Q&A

Our panelists

• Cynthia McAfee, Director of Operations at Golden Valley Health Centers
• Julie Rayne, Behavioral Health Manager at Worcester County Health Department
• Kyle Mitchell, Senior Director of Operations for Integrated Care Programs at Iris Telehealth

Iris Telehealth is proud to support healthcare organizations across the country with high-quality behavioral health providers and to deliver the collaborative partnership they need to set their programs up for success. Since our founding in 2013, we’ve been dedicated to ensuring community healthcare organizations never have to worry about having access to exceptional providers who can deliver high-quality, long-term care to their patient populations.